Virtual Visits

What is a Virtual Visit?

A Virtual Visit allows a patient to meet with their local Pella Regional primary care provider through a secure, HIPAA compliant video chat without leaving their home. Patients can call their provider’s office to find out if Virtual Visits are appropriate for their condition. Your provider may also be reaching out to you to schedule a Virtual Visit.

Patient Virtual Visits will be conducted with their health care provider, who they already know and trust. During a Virtual Visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options and assess whether further care is needed.

What you will need for a Virtual Visit?

  • Device with a camera, speakers and microphone
  • Strong internet connection
  • Optional: current weight and blood pressure
  • Be a “My Pella Health” Patient Portal User

Where to go:

Before your scheduled Virtual Visit, your provider's office will call you to let you know the process and instructions for the visit.

If you plan to attend your Virtual Visit on a PC or laptop computer, you will need to log into your patient portal. You can reach the log-in screen by clicking the link below:

https://myportal.pellahealth.org/Phm-PhmHome.HomePage.WR.mthr?hcis=PELWEB.LIVEF&application=PHM

If you plan to attend your Virtual Visit on a tablet or mobile device, you will need the “Meditech MHealth” app to initiate your Virtual Visit. If you have not downloaded this app yet, follow the appropriate link to the Google or Apple App Stores:

On the Apple App Store:
https://apps.apple.com/us/app/meditech-mhealth/id1143209032

On the Google Play App Store:
https://play.google.com/store/apps/details?id=com.meditech.PatientPhm

Instructions for setting up the "Meditech MHealth App"

When you are ready to start your visit on your computer or device, click on the “Check In” button, answer any registration questions, and then wait for your provider to join your visit.

Are you recording my visit?

No. Visit recordings and photographs are prohibited.

Can my health care provider prescribe medications during my Virtual Visit?

Yes, your provider may prescribe medications, if deemed appropriate for your care.

Are Virtual Visits covered by insurance?

Virtual, phone, and e-visits are covered by insurance including Medicare and Medicaid during the COVID-19 crisis. A co-pay may still apply based upon the coverage plan. Virtual Visits can be suitable as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.