You have the right to receive care in a safe and secure environment and to expect reasonable steps to ensure your safety and security during the provision of care. You can expect the following:
- You have the right to voice complaints/grievances and to recommend changes in policies and services to the hospital and/or to outside representatives of your choice.
You have a responsibility to address any concerns/complaints regarding your care.
- Complaints and grievances may be directed to the staff most directly involved in the situation and/or the case manager, department manager or administration.
Pella Regional Health Center believes in the dignity and individuality of each person. As a patient, you are at the center of these beliefs. We always try to be a caring team who meets your needs and protects your rights. When you are well informed and participate in your treatment decisions, you help make your care better.
If you become incapable of exercising these rights, then your surrogate decision-maker, guardian, or next of kin is enabled to exercise these on your behalf.
If you have questions about your rights, ask to speak to the department manager or supervisor. We will serve all persons without regard to race, sex, ethnicity, religion, culture, language, physical or mental disability, sexual orientation, gender identity or expression, or socioeconomic status.
If you have a complaint or concern related to care, treatment, services or patient safety issues, please contact Pella Regional Health Center's Service Excellence at 641-628-6683.
Or you may contact:
The Joint Commission
Iowa Department of Inspection & Appeals
Health Facilities Division
Lucas State Office Building
321 East 12th Street
Des Monies, IA 50319-0083
1-877-686-0027 or 515-281-4115