Billing information

Paying for your Health Care

Staff at Pella Regional is available to help patients work through health care bills. Billing and collection from Pella Regional can be confusing, and we want to help.

The patient receives a bill when:

  • Your insurer responds with an Explanation of Benefits (EOB) indicating that you have a balance due.
  • Your balance is not paid in full.
  • Your insurance has not responded to a claim submitted or you have no insurance.

Pay My Bill

Additional Considerations

Physician Billing

Many physicians and the services they provide at Pella Regional Health Center are independent from the hospital. Fees charged by these physicians for services provided to you at Pella Regional will be billed separately and not come from Pella Regional Health Center. Any questions, including those regarding payment, payment plans or financial assistance must be directed to those entities. As staff is added and removed consistently, please contact the Business Office if you are concerned about a specific physician/service.

Payment Expectations

Our team can work through payment options that may be available to you for an upcoming procedure. This will allow you to plan for upcoming procedures and help you identify what you can expect to pay for specific procedures. We encourage you to plan ahead and be aware of the financial requirements of your health insurance plan.

Planning for your Health Care Needs

Patient Responsibility

It is important to plan for medical expenses. Even routine medical care can be expensive. And there is no way to know when a medical emergency will strike. With every medical situation, there is a cost incurred. It is to your benefit to learn about the details of your insurance and understand your co-pay and deductible responsibilities. With that information, you can more adequately save for an emergency situation.

When registering for medical service at Pella Regional, you will be requested to pay the patient portion of your charges. The amount the patient pays varies depending on your insurance coverage. Most policies require patients to pay a deductible and a percentage of the remaining cost of services.

Patients with Insurance

As a courtesy, we file the patient’s initial insurance claim. If the claim is not paid within 45 days, the balance will become patient responsibility and, at this point, the patient will need to pay the balance in full or contact their insurance company.

Patients without Insurance

At the time of admission, those individuals with no insurance are considered “Private Pay.”

Based on the balance, patients will be offered three options:
1. Pay the balance in full within 30 days (cash, check, or credit card).
2. Set up a payment plan.
3. Patient may qualify for 20% private pay discount.

For more details on each of these options, contact the Business Office.

Patients will always receive necessary emergency care regardless of their ability to pay.

Insurance Filing Services

  • We file your claims to any insurer in the country, provided we receive the appropriate information.
  • We file your claims to any secondary insurance you may have in effect. We only file if there’s a balance left.
  • We receive payment directly from most insurers.
  • We provide financial counseling.

Please take the following steps to help the process:

  • Bring your current insurance cards with you to every visit.
  • If your insurer requires a specific claim form to be attached to your claims, please bring the completed and signed form for each service and present it to the registration person.

Most major insurance companies participate with Pella Regional. We accept the amount an insurance company deems to be usual, customary and reasonable, if we are a participating provider in a health plan. You are responsible for any co-pays and/or deductibles, etc. If you choose to receive a service that is not covered by your health insurer or if we do not participate with your insurer, you are responsible for the entire payment.

Financial assistance

We understand and respect the stress and strain that is created by medical bills. Pella Regional can provide financial assistance to individuals who qualify. Support is based on need, and eligibility must be demonstrated.