Frequently Asked Questions

What is My Pella Health?

My Pella Health is an online service providing you with instant access to your personal health information. It also helps you keep in touch with your health care team. All you need is a computer with Internet access. Once you’ve set up your account, you’re ready to go.

How much does My Pella Health cost and is it covered by insurance?

My Pella Health is a free service by Pella Regional Health Center.

Do I have to come to Pella Regional Health Center to sign up?

Yes. In order for us to ensure compliance with HIPAA regulations, you must present your ID in person.

How do I set up my account?

Signup is simple. Stop at a registration desk and simply:
•    Request access to My Pella Health at the clinic reception desk at your next appointment. If you stop in without an appointment, you'll need an ID.
•    You will receive a welcome e-mail that provides you with your username and temporary password as well as a link to the login screen,
•    Enter your username and temporary password and click sign in. You will then be prompted to create your new username and password,
•    Once you have completed these steps, you will be able to use My Pella Health. Save the link to the web site and log in to My Pella Health with the username and the password you just created.

What can I do on My Pella Health?

My Pella Health provides you with online access to your medical record.
•    View and request appointments,
•    Request medication refills,
•    Send messages to your provider,
•    Review your medical information (conditions, allergies, immunizations, etc.).
My Pella Health is not a substitute for an office visit, but allows communication on your own schedule.

Can I also sign up my spouse and children?

With the consent of another patient, such as your spouse or parents, you can view their medical records with proxy access. Parents can also view medical records for their children under age 13.

Who should I contact if I have further questions?

Contact our staff at or call 641-628-6792.

When will I see my test results in My Pella Health?

Your test results are posted to your account after your doctor has reviewed them.

How do I send a secure message to my provider?

1. Log into your My Pella Health Patient Portal
2. Click on the Messages icon on the portal home page
3. Click on Send Message (right hand side of page)
4. View the “To” line for your provider’s name; if you don’t see it, click on the drop down arrow for more names.
5. Type in your subject
6. Type in your message
7. Click “Send” to send the secure message to your provider.

I forgot my password. What should I do?

Simply click the “Forgot Logon ID or Logon Password” link on the log-in page to reset your password online. You will need your My Pella Health ID, email address and answers to your security questions. If this does not work, please contact our staff at or call 641-628-6792. You can also stop in or call your local medical clinic for help.

What if I am visually impaired?

Click here to view your Health Summary for the visually impaired

Is there a mobile app for viewing My Pella Health information?

Yes, you will need to download the "Meditech MHealth" app. From there, use the "My Recent Portals" dropdown menu and search for Pella Regional Health Center by selecting Iowa from the "US States" menu. After selecting Pella Regional Health Center, please login to the app by using your portal username and password.

For patients who use Apple iPhones, you can use your Apple Health app. To access your My Patient Portal health records on your iPhone, go to the Health Records section of the Health app and search for Pella Regional Health Center. Login using your Pella Regional Patient Portal account username and password. If you do not have a Patient Portal account yet, visit for enrollment details. For more information on health records in the Health app, please visit .

I've heard about web sites being hacked. Is My Pella Health secure?

Yes. Access to information is controlled through secure access codes, personal IDs, and passwords. Unlike conventional e-mail, all messaging is done through My Pella Health's secure web site.

What is your privacy policy?

Want to discuss your health care options with a primary care provider?

Request an Appointment