This was my 1st appointment with Dr Lao. Was very, very impressed with her. She answered all my questions and was so kind, caring and thorough.

In fairness to the doctor, it was the first time she's ever seen me, so she naturally didn't know my history or anything about me. But she listened very carefully and I was very impressed with her. So some of those were hard to answer, was hard to give her a 10 when she didn't know me but I had no, you know, and what I went in for. Some of those questions really didn't apply to her about answering thing because it was a one time thing that I went to her. So I mean I was very pleased with ... very impressed with her but it was probably if she knew me and I've been there with her before I could have given her higher ratings, but so many of those questions didn't really seem to apply. But I was very pleased and impressed with her. She listened.

My visit was to establish care with Dr Lao - My only concern is that this was my 3rd time to come in to establish care in roughly a year as the prior two Dr's have left the practice.

She is very caring person to.. to talk to and listen... and she listens to you. Thank you.

Very good and called back today with some questions got a return call right away and dr is checking out my questions and waiting for an answer.

This was my first time to the Pella Medical Clinic as I have just moved to the area. Everyone was super nice, professional and understanding of my concerns for my medical history and discussed a plan of action going forward. Thank you.

My first time with Dr Lao she was very kind and did a excellent check up. The whole staff was great !!

Pella Medical Clinic is a great asset to Pella and surrounding area.

Well, I was kind of confused about the doctor that I had seen. It didn't look like the doctor's picture that was out in the waiting room. So I am left to wonder who was the doctor that I did see and what happened to the doctor who's picture is in the waiting room.

Minimalist information at best

This was my first visit with my new doctor. She made me comfortable and took time to answer/ask questions.

Hi, my feedback is this is very good. I'm pleased with everything she did, but I still have not received my call today yet on results of tests. I still satisfied with what you did and everything else. Okay. Bye.

Staff is always above the bar!!

Yeah, hi, so I didn't know where Dr. Lao was at first. When I got into the medical building, they asked me questions, asked me if I had an appointment and so on and so forth and I said yes and someone had told me before that the gal was upstairs. They were wrong, but I went upstairs and I went to the receptionist and she was pretty rude. I asked for Dr. Lao and they said well, she's downstairs and I'm like oh okay, so I was getting ready to go downstairs and she's like, what's your name? And I'm like well can't I check in downstairs and she's like yeah, but I want to make sure you have an appointment. It's like what is that all about? The people that helped me when I walked in were asking and she was rude, not very helpful. I was going to call the person who was in charge and tell them that that was

Taylor the nurse was so caring, courteous, and polite and very easy to talk with. Dr. Lao is always caring and friendly.