Minimalist information at best

This was my first visit with my new doctor. She made me comfortable and took time to answer/ask questions.

Hi, my feedback is this is very good. I'm pleased with everything she did, but I still have not received my call today yet on results of tests. I still satisfied with what you did and everything else. Okay. Bye.

Staff is always above the bar!!

Yeah, hi, so I didn't know where Dr. Lao was at first. When I got into the medical building, they asked me questions, asked me if I had an appointment and so on and so forth and I said yes and someone had told me before that the gal was upstairs. They were wrong, but I went upstairs and I went to the receptionist and she was pretty rude. I asked for Dr. Lao and they said well, she's downstairs and I'm like oh okay, so I was getting ready to go downstairs and she's like, what's your name? And I'm like well can't I check in downstairs and she's like yeah, but I want to make sure you have an appointment. It's like what is that all about? The people that helped me when I walked in were asking and she was rude, not very helpful. I was going to call the person who was in charge and tell them that that was

Taylor the nurse was so caring, courteous, and polite and very easy to talk with. Dr. Lao is always caring and friendly.

I called multiple times after my original appointment and it took probably. 3 days to get a stronger antibiotic for my infection and I just wish someone would have listened to me in the beginning or at least the second time when I said that the pain was getting worse.

The Gal that took my blood was great. Barely felt the poke. Same with the nurse who gave me the pneumonia vaccine.

I think she was great she answered all my questions and I just like her. Thank you.

First time seeing this provider and she was very thorough and caring. I recommended her to my oldest daughter who is seeking a female physician. Also the attending nurse and lab nurse were excellent. Thank you!

I was treated very well

It was a routine physical check up and lab test. Re Covid vaccine -- I qualify under Phase 1-B. I am not at all satisfied with the lack of organization and planning by the clinic for how we are to get this vaccine. It seems there was plenty of time between the approval of the vaccine and now for you to have a questionnaire such as this that also schedules us on a waiting list for whenever the vaccine becomes available so you could notify us. Someone at higher levels just was not thinking on this or made assumptions. I still would like to be notified when it becomes available. Waiting in a long line is not an option for me for health reasons. Again, on scale of 1 to 10 I give you a 1 on this issue. I've made several phone calls and was shocked at the lack of information the receptionists had.

I thought Dr. Lao was very polite and listened to me and I think she did a really good job for meeting her the first time. And I will go back to her from now on. And as far as I know. Thank you.

Everyone was most helpful & friendly

Dr. Lao is the best!