It was a routine physical check up and lab test. Re Covid vaccine -- I qualify under Phase 1-B. I am not at all satisfied with the lack of organization and planning by the clinic for how we are to get this vaccine. It seems there was plenty of time between the approval of the vaccine and now for you to have a questionnaire such as this that also schedules us on a waiting list for whenever the vaccine becomes available so you could notify us. Someone at higher levels just was not thinking on this or made assumptions. I still would like to be notified when it becomes available. Waiting in a long line is not an option for me for health reasons. Again, on scale of 1 to 10 I give you a 1 on this issue. I've made several phone calls and was shocked at the lack of information the receptionists had.

I thought Dr. Lao was very polite and listened to me and I think she did a really good job for meeting her the first time. And I will go back to her from now on. And as far as I know. Thank you.

Everyone was most helpful & friendly

Dr. Lao is the best!

Everyone was very professional and answered all my questions. Excellent service. Keep up the great work!!

Very pleased with the hospitality. Is very kind and helpful. Thank you. Bye.

I had an X-ray and was told I would hear back in the afternoon. It is after 9:30 a day later and I still haven't heard about my X-ray.

I appreciate Dr.Lao so much. She really listens and appears to care about ME! I was hesitant to begin care with someone new but I've been blown away by her care and professionalism. The nurse was kind and helpful also.

I was quite impressed with how understanding the doctor Dr. Lao and I think that I was very lucky to have her take care of my problems. I had been in the car accident and I needed good care, and I think I got it. Thank you. Bye.

I had another issue that was sort of related to my problem I thought but wasn't and the doctor dealt with it anyway. Very professional but yet we had a good laugh or two also. Very pleasant visit

Totally enjoyable.

I always feel good about going to Pella for healthcare needs. Everyone is friendly, the place is always very clean and the doctors are knowledgable. You can tell they care about their patients.

I went to the walk-in Clinic, as my Doctor was not in. So I expected the wait to belonger, and it was. But not unreasonably so. But the fact I had never met this Doctor before, I still feel she was quite attentive, and gave good care. Thank you

The nurse did more than expected in helping me get former records sent here.

Very good experience so far she sent me for other tests which are coming up at end of week.