I had an interesting situation. My child's appointment was at 7 a.m. Yesterday at 7 a.m. I was there and no one else was they showed up late. I had asked last week that we'd be out by 8 o'clock because we had somewhere else to be. And I was told that that would not be a problem. It was 8:20 when we left. Yeah, it was probably one of the worst experiences that we've had with this Pella location... of this yeah, Pella Regional location. I'm looking into possibly transferring my children to a different provider in Palo because I've had nothing but bad experiences of the Ottumwa office. So yeah, I'm glad that you actually called and asked for my feedback. Thanks.

Very friendly nurses and provider

Dr. VanMaanen and her nurse Rashel are always so kind and caring

Heidi VanMaanen is the most thoughtful and generous, caring doctor I've ever been to. She listens and she never seems to be in a hurry. But I know she's busy. Anyway, she's just a wonderful person and I would go anywhere else.

Their knowledge, compassion and care is outstanding.

I have always felt that Heidi does an exemplary job of listening to whatever problems I have, and helping me, solve those problems. And if there are ways that she can't solve them. She knows who to go to... to try to help me solve them I would recommend Heidi to anybody. She does a very good job, and her nurse also does a great job. And they're friendly and they put you at ease, and it was a good experience. Thank you.

They are always very pleasant, and answer any questions I have. I really appreciate how friendly and helpful they are.

I had a situation where I went to have lab work done and I think it was in did note clinical students. But the gal who was taking my blood, her mask was down below her mouth and I thought that was funny, not funny. But when I came in the door, I had even hardly set foot in the door for my own appointment and was told to wear a mask yet, the gal, taking my blood, didn't even have her mask up correctly, over her face.

Dr. Heidi continues to provide excellent care!

Sometimes the providers jump on a comment that I make but don't get enough information for proper treatment.

Thank you all for take care of our health

Rashel and dr Vanmaeann are so caring and they show they care and they take the time to talk to you no rushing you like your the only person for appointmen.When I know they are swap but you would never know tue care is the best with both.In so thankful for them both.I hope they know I appreciate them so much ,

The nurse and the doctors are both very helpful, and nice there. When we were there in the office.

Dr. Heidi took Extra Care with me to address some of my mental health issues, in my grieving process, which I thought was most helpful and very considerate of her, as well as her nurse, Rochelle.

My provider and nurse as always were very passionate about concerns that I might have regarding my health. Everything checked out well, but they always have a caring listening ear and offer suggestions or treatments with any problems I might be having on during previous visits. Always explain everything well, have a very good listening ear. Don't try to rush you out of the office and looking at their watch to move on to the next patient. They're always respectful and I appreciate that. So, I have nothing but good to say about my providers at Pella Regional specifically it was Heidi VanMaanen... the other day and her nurse Rochelle. Thank you so much.