Visitor Restrictions

All patients are allowed two visitors with the following exceptions:

  • Infusion and Oncology patients (one support person over 18 years old)
  • Patients in isolation (no visitors)
  • Patients in labor - one support person may be present prior to and during labor, two visitors after delivery. Siblings are allowed with one adult present.
  • Hospice/end of life number of visitors and type allowed will be determined on a case by case basis.
  • A visitor is defined as any non-patient individual (support person, visitor, caregiver, parent, guardian) accompanying or coming to see a patient.

Guidelines for All Visitors and Support Persons:

  • Visitors must be age 18 or older and healthy (no symptoms such as cough, fever, sore throat, runny nose, shortness of breath, fatigue, chills, vomiting or diarrhea, loss of taste or smell)
  • Must be screened for symptoms upon entering the facility
  • Must wear a face covering at all times
  • Visitors must stay with the patient in their room (except surgery)
  • All visitors are required to wash hands with soap and water or alcohol-based hand foam/gel upon entering and exiting patient’s room
  • Social distancing must be practiced in the halls and waiting areas
  • Med/Surg visiting hours are 8:00 am until 8:00 pm.

While we are committed to providing a family-centered care environment, right now limiting visitors is in the best interest of our patients, staff, family, friends, and our community. These visitor guidelines are subject to change as necessary.

Patients and Visitors Asked to Wear Masks for Medical Appointments

In order to reduce the risk of transmission of COVID-19, Pella Regional Health Center and its family of medical clinics located in Pella, Knoxville, Ottumwa, Bussey, Sully and Prairie City will ask patients over the age of two to wear a fabric mask or homemade face covering to any medical appointment and go through a screening process . If patients do not have face coverings or fabric masks one will be provided by Pella Regional for use during the visit.

Guidance from the CDC encourages the public to wear face coverings in places like clinics and hospitals, where it’s not always practical to maintain six feet of separation between individuals.

It is important to also practice good hand hygiene to maintain safety. If the facemask is touched, adjusted or removed, hand hygiene should be performed.

The CDC provides instructions for how to wear a cloth face covering:

  • fit snugly but comfortably against the side of the face
  • be secured with ties or ear loops
  • include multiple layers of fabric
  • allow for breathing without restriction
  • be able to be laundered and machine dried without damage or change to shape

The Center for Disease Control and Prevention (CDC) provides simple instructions on their website at to make a homemade face covering.