Service & Patient Satisfaction
At Pella Regional Health Center, we take the time patients spend with us very seriously. We do our best to provide a positive experience for each patient. To provide the best possible care for our patients, we hope to learn more about what patients and family members experience and how we can improve the quality of our care.
Our service excellence staff is available to listen to any compliments or concerns you may have about your service at Pella Regional. Your feedback will be communicated with the appropriate staff and seek a timely resolution to concerns.
Your patient rights are a top priority at Pella Regional. Please visit Patient Rights & Responsibilities for more information.
Another way we gauge patient satisfaction is through surveys. Pella Regional measures patient satisfaction through a company that is independent from the hospital—National Research Corporation. National Research Corporation conducts mail surveys of a random sample of our hospital patients throughout the year. National Research Corporation also conducts phone surveys for each visit within our family of clinics in Bussey, Knoxville, Ottumwa, Pella, Prairie City and Sully.
Surveys ask patients to rate their satisfaction with their visit. The results go directly to National Research Corporation. They then tally, tabulate and send us our numerical results, along with comments.