Quality

Quality patient care is is committed to providing safe, quality care to our patients and families. Collecting and monitoring quality data allows us to assess and improve how we deliver care. Utilizing The Joint Commission’s National Patient Safety Goals into our practices and seeking innovative ways to provide that care, ensures Pella Regional is providing the highest quality of care to our patients.

Pella Regional Health Center has consistently earned a 4-star rating from the Centers for Medicare and Medicaid Services (CMS). CMS releases overall ratings every six months to help consumers learn more about the quality of hospitals and to find it easier to compare facilities side-by-side before seeking care. CMS released ratings on a quarterly basis.

The Overall Hospital Quality Star Rating examines 64 measures in hospitals. The measures fall into seven groups: mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care and efficient use of medical imaging.

The overall goal of this program is for hospitals to be more transparent and allow stakeholders to make informed decisions. The public can compare hospitals online at:

Hospital Compare

The Joint Commission’s Quality Check®

Pella Regional Health Center also collaborates with the University of Iowa Hospitals & Clinics through the State Critical Access Hospital consortium of ten Iowa non-profit hospitals. This network is designed to meet and exceed State Critical Access Hospital regulations and to enhance access and provision of quality health care services in rural communities.



Concerns about Care, Quality or Service

There are four ways to let Pella Regional know about your concerns about your care, our quality or our service. 

Service Excellence
641-628-6683

The Joint Commission

The Iowa Department of Inspection and Appeals
877-686-0027

KEPRO
1-855-408-8557