Quality

Quality patient care is is committed to providing safe, quality care to our patients and families. Collecting and monitoring quality data allows us to assess and improve how we deliver care. Utilizing The Joint Commission’s National Patient Safety Goals into our practices and seeking innovative ways to provide that care, ensures Pella Regional is providing the highest quality of care to our patients.

Top 20 Critical Access Hospital

Pella Regional was named one of the top 20 critical access hospitals (CAHs) in the country for overall quality. The top 20 CAHs, including Pella Regional Health Center, scored best among CAHs as determined by the Chartis Center for Rural Health. 

The top 20 CAHs achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and financial efficiency. This prestigious group was selected from the Chartis Center for Rural Health’s 2021 top 100 CAH list, which was released earlier this year.

5-Star Rating 

Pella Regional Health Center earned a 5-star rating for overall hospital quality from the Centers for Medicare and Medicaid Services (CMS). Pella Regional is one of only twelve 5-star hospitals in the state of Iowa and the only one in Pella Regional’s 11 county service area.

CMS assigns stars based on 48 measures in five categories: mortality, safety of care, readmission, patient experience, and timely and effective care. The overall goal of this program is for hospitals to be more transparent and allow stakeholders to make informed decisions. The public can compare hospitals online at:

Hospital Compare

The Joint Commission’s Quality Check®

Pella Regional Health Center also collaborates with the University of Iowa Hospitals & Clinics through the State Critical Access Hospital consortium of ten Iowa non-profit hospitals. This network is designed to meet and exceed State Critical Access Hospital regulations and to enhance access and provision of quality health care services in rural communities.

Concerns about Care, Quality or Service

There are four ways to let Pella Regional know about your concerns about your care, our quality or our service. 

Service Excellence
641-628-6683

The Joint Commission

The Iowa Department of Inspection and Appeals
877-686-0027

KEPRO
1-855-408-8557