Published on May 21, 2018

Terri Vander Molen —April Shining Star for Pella Regional

Terri Vander Molen, Shining StarPELLA, Iowa— Terri Vander Molen, Medical Clinics, was selected as April Shining Star by co-workers at Pella Regional Health Center.

Vander Molen, resident of Pella, was nominated based on Attitude, Appearance, Commitment, and Sense of Ownership.

Excerpts from her nomination:
“Terri Vander Molen is a Shining Star. The call center has undergone many changes and challenges in the past six months and Terri has impressed us all with her leadership, positive attitude, encouragement and support. She understands our jobs, communicates well, makes sure she we have the materials we need to do our jobs well and is an excellent liaison with upper management. When there is a concern she pulls up a chair, listens, communicates her understanding and an appropriate plan. She puts in long days with a cheerful attitude. She tries hard to accommodate PTO requests, showing an interest in our lives and families. Her attitude and communication style set a tone of calm, positivity, support, success and commitment to the employees and patients of Pella Regional.
Terri deserves the Shining Star award because she is a very dedicated manager. She is very fair and takes care of issues as they come up. She manages situations fairly and correctly.”

“Terri is the manager of the call centers at Pella Regional which are located in Pella and Knoxville. She has taken this new challenge and run with it. She makes us feel wanted and lets us know we are doing a great job. She helps us be better at what we do for our patients and each other.”

“Terri is a great manager. She is very understanding and patient, especially helping us through all of the new computer changes that have happened in the last few months. We feel like she has our back. She is also very appreciative of us, and that really means a lot to us.”

“When we have a problem arise she finds an answer for us. She is continuously working towards making improvements.”

Shining Star is a reward and recognition program at Pella Regional designed to acknowledge an employee each month that demonstrates outstanding standards of behavior and inspires others to do their best.

Vander Molen will receive a $100 gift, a plaque, and will automatically be included in the Shining Star of the Year award.