Quality

  • Joint Commission Accreditation

Joint Commission Accreditation

The Joint Commission has accredited hospitals for more than 60 years. In 2001, The Joint Commission introduced a new program to accredit critical access hospitals and certify them for the Center for Medicare and Medicaid Services. This is a voluntary accreditation. Pella Regional first received its first accreditation in 1997, and after becoming a critical access hospital, became reaccredited under that designation. The Joint Commission visits every three years.

The Joint Commission seeks to continually improve the safety and quality of patient care and conducts a comprehensive evaluation of all aspects of the hospital on their visit.

Accreditation means Pella Regional has made a commitment to achieve and maintain the highest standards that relate to patient safety and care. It also means we strive to improve outcomes after careful review of data related to quality and patient outcomes.

Benefits of accreditation include:

  • Helps organize and strengthen patient safety efforts.
  • Strengthens community confidence in the quality and safety of care, treatment, and services.
  • Provides a competitive edge in the marketplace.
  • Improves risk management and risk reduction.
  • May reduce liability insurance costs.
  • Provides education to improve business operations.
  • Provides professional advice and counsel, enhancing staff education.
  • Provides a customized, intensive review.
  • Enhances staff recruitment and development.
  • Provides deeming authority for Medicare certification.
  • Recognized by insurers and other third parties.
  • Provides a framework for organizational structure and management.
  • May fulfill regulatory requirements in select states.
  • Provides tool for accredited organizations.

Concerns about Care, Quality or Service

There are three ways to let Pella Regional know about your concerns about your care, our quality or our service. 

Marilou Houk, Service Excellence
mhouk@pellahealth.org,
641-628-6683

The Joint Commission

The Iowa Department of Inspection and Appeals
877-686-0027