Quality

Quality patient care is very important to staff at Pella Regional Health Center. Because of that, we document our care, collect data and publicly report the information. 

Pella Regional Health Center has consistently earned a 4-star rating from the Centers for Medicare and Medicaid Services (CMS). CMS releases overall ratings every six months to help consumers learn more about the quality of hospitals and to find it easier to compare facilities side-by-side before seeking care. CMS released ratings on a quarterly basis through 2016 and on a bi-annual basis beginning in 2017.

The Overall Hospital Quality Star Rating examines 64 measures in hospitals. The measures fall into seven groups: mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care and efficient use of medical imaging.

The overall goal of this program is for hospitals to be more transparent and allow stakeholders to make informed decisions. The public can compare hospitals online at www.medicare.gov/hospitalcompare.

Concerns about Care, Quality or Service

There are three ways to let Pella Regional know about your concerns about your care, our quality or our service. 

Shawna Forst, Service Excellence
641-628-6683

The Joint Commission

The Iowa Department of Inspection and Appeals
877-686-0027