Quality

Quality patient care is very important to staff at Pella Regional Health Center. Because of that, we document our care, collect data and publicly report the information. We compare our quality scores to state and national benchmarks and use color-coding to indicate whether we meet, exceed or fall under the benchmarks.

Green indicates we meet or exceed Iowa and National benchmarks.

Yellow indicates we are within plus or minus 10% of the benchmark.

Red indicates we fall below the benchmark and have created an improvement plan.

January - December 2012

Heart Attack

Aspirin given on arrival: Heart attack patients given aspirin at arrival.

Pella Regional Health Center 97%
Iowa 97%
National Average 97%

Electrocardiogram (ECG) on arrival: average number of minutes before ECG is performed for chest pain or possible heart attack patients. Less time is better.

Pella Regional Health Center 5.5
Iowa 7
National Average 7

Median time to transfer: average number of minutes to transfer to facility with Cardiac Cath Lab for possible heart attack patients. Less time is better.

Pella Regional Health Center 70
Iowa 90
National Average 60

Congestive Heart Failure

Compliance with these measures indicates full evaluation of cardiac function, appropriate medication and education at discharge. 

Pella Regional Health Center 87%
Iowa 94%
National Average 96%

Pneumonia

Compliance with these measures indicates appropriate testing and timely treatment with antibiotic.

Pella Regional Health Center 95%
Iowa 96%
National Average 96%

Surgical Care Infection Prevention

Compliance with these measures indicates surgery patients are given the right  antibiotic to prevent infection at the right time;  body temperature measured properly, urinary catheter removed promptly and appropriate actions are taken to prevent blood clots.

Pella Regional Health Center 97%
Iowa 98%
National Average 98%

Survey of Patient Experience

This section focuses on health care provider communication, pain control, the hospital environment, education about medications, discharge information and the overall rating and willingness to recommend the hospital.

Pella Regional Health Center 79%
Iowa 75%
National Average 72%

Pain

While in the hospital, the patient’s pain is well controlled.

Pella Regional Health Center 73%
Iowa 71%
National Average 71%

Central Line Associated Blood Stream Infection

This measures the number of times a patient has acquired an infection with a central line venous catheter per 1,000 patient days in the hospital.

Pella Regional Health Center .32
Iowa .429
National Average 1

Medication Errors

The number of medication errors per 10,000 doses administered

Pella Regional Health Center 2
Iowa 4.5
National Average 0

Falls

The number of times an inpatient has fallen per 1,000 patient days in the hospital.

Pella Regional Health Center 3
Iowa 3.5
National Average 4

Cesarean Section

The percent of obstetrical deliveries done by Cesarean Section. This includes primary and repeat C. Sections.

Pella Regional Health Center 31%
Iowa 30%
National Average 37%

Concerns about Care, Quality or Service

There are three ways to let Pella Regional know about your concerns about your care, our quality or our service. 

Marilou Houk, Service Excellence
mhouk@pellahealth.org,
641-628-6683

The Joint Commission

The Iowa Department of Inspection and Appeals
877-686-0027