Published on February 23, 2015

Wise Health Care Consumer Month –Technology and Staff at Pella Regional Can Help

PELLA, Iowa – The goal of National Wise Health Care Consumer Month is to help consumers receive the right care at the right time in the right place. It involves teaching consumers how to become more active in their own health care and helping consumers understand how to interact effectively with the health care system to receive proper care.

Pella Regional Health Center focuses on helping patients understand and take control of their health in a variety of ways. One way is by encouraging patients to sign up and use the patient portal, My Pella Health. This technology puts patients in charge of their health care by giving them constant access to their complete medical record and the ability to communicate with their health care team whenever is convenient. My Pella Health gives patients:

  • Access to complete health information online, rather than on the phone or in person
  • Request appointments
  • View upcoming appointments
  • Request prescription renewals
  • Securely message your care team

For more information about My Pella Health, or to get the enrollment forms, go to www.pellahealth.org/mypellahealth and bring them to the next clinic appointment to sign up.

Another way Pella Regional is helping patients understand the entirety of their health care decisions, including their financial health, is through patient advocates. The rules of insurance are always changing and are frequently challenging for patients to understand. Patient advocates help patients be informed and understand the financial impact of services at the hospital.

Patients who are scheduled for surgery may be asked to meet with a patient advocate who will help them review their insurance. Many medical imaging procedures are also reviewed by the patient advocates. Beyond surgery and medical imaging, any and all patients who have financial questions or concerns about an upcoming medical service can consult with the patient advocates.

Many people aren’t aware of details of their insurance, but patient advocates can help patients estimate their cost for a procedure before receiving the service. Patient advocates provide an estimate only and are predicting what will happen during a procedure so pricing may change, but it’s a good gauge of how much patients should plan for the financial impact.

If you have questions about funding for an upcoming service at Pella Regional Health Center, contact a patient advocate at 641-628-6706/641-628-6713 or by e-mail at advocate@pellahealth.org.